How to send Email to customer when clicked on hyperlink on SAP CRM web UI

Hi all,

I am working with SAP CRM 7.0 EHP1. I have one field named Email on Complaint description page on Web client UI. I have made the field a hyperlink by using the setter getter methods of attribute in component workbench for the component -BT120H_CPL. Now I want to send one mail to customer who have raised the complaint when clicked on the hyperlink Email through SAP CRM if possible or by using Microsoft  outlook(Microsoft outlook is default mailing server on the system).

Please help !

Thanks and regards,

Kavita Chaudhary

Mobile: 8800222151