Hello Ankit,
To get the central autoreaction working, the connection test to the sapccm4x agent have to work, and the agent must be reported as 100% available in the selfmonitoring in
RZ20 > SAP CCMS Technical Expert Monitors
> Selfmonitoring CCMS Agents
Central auto-reaction methods can be created by using the transaction
function "RZ21>Technical Infrastructure>Configure Central System>Assign Central Auto-reactions"
Central auto-reaction method can only be used for monitoring nodes which are managed by a SAPCCM4X or SAPCCMSR agent. The central auto-reaction methods cannot be used for monitor nodes which are located on the central monitor system.
Please have a look at in SAP notes and online dokumentation:
1636899 - Setting up CCMS Auto-Reactions, and Analysing Issues
176492 - Automatic email when an alert occurs (RZ20)
617547 - RZ20: Sending alerts as mail and SMS
429265 - CCMS monitor architecture: Central auto-reaction
939616 - CCMS auto-reactions: Help with troubleshooting
1664925 - Central auto-reaction method does not work
Setting Up Central Auto-Reaction Methods
http://help.sap.com/saphelp_nw70/helpdata/en/ac/825f18c02e454dac8da51f4eb22265/frameset.htm
BR
Tamas